Rotary Support Center certified as Center of Excellence
The Rotary Support Center has earned BenchmarkPortal's certification as a Center of Excellence, a noted designation in the customer service and support industry.
The certification puts Rotary's Support Center in the top 10 percent of industry peers that requested evaluation by BenchmarkPortal.
The Rotary Support Center received nearly 50,000 phone calls and 84,000 email requests for help last year.
"I am so proud and happy to have such a great team who continue to reach higher levels of performance and break new records and exceed the goals," says Howard Henry, Support Center manager. "This certification is further proof that the Rotary Support Center is dedicated to providing world-class service to Rotarians."
To earn a certification of excellence, the Rotary Support Center was evaluated on efficiency and effectiveness, plus its ability to provide superior service with lower overall costs compared with other centers in the service industry.
BenchmarkPortal is a global consulting services group that provides certification, training, and industry reporting.